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Web store acts weird, try empty cookies from your browser!

If web store is not working properlyly, please try to empty cookies from your browser.

Instructions for most common browsers:

Internet Explorer
Firefox
Chrome

If web store is not working properlyly, please try to empty cookies from your browser.

Instructions for most common browsers:

Internet Explorer
Firefox
Chrome

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Recommended web browsers? / The e-shop looks strange or is not working correctly, what should I do?

Please make sure that you are using the latest version of your web browser. We recommend to use Chrome or Firefox.

If the problem persists, please contact our customer service at asiakaspalvelu.metro@wihuri.fi or call us at 0200 50 200.

Please make sure that you are using the latest version of your web browser. We recommend to use Chrome or Firefox.

If the problem persists, please contact our customer service at asiakaspalvelu.metro@wihuri.fi or call us at 0200 50 200.

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How do I receive my username for the e-shop?

Order your login information from here
Order your login information from here
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How do I change my username?

Please contact our customer service at asiakaspalvelu.metro@wihuri.fi or call us at 0200 50 200.

Please contact our customer service at asiakaspalvelu.metro@wihuri.fi or call us at 0200 50 200.

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Forgot my password. What to do?

You can get new password from the login page clicking "Forgotten your password?"-link.
You can get new password from the login page clicking "Forgotten your password?"-link.
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How do I change my password? Do I have to change my password?

Password can be changed from the right-hand side of the header, select “My Account” and then “Profile”. From there, you will find the link to change your password. We recommend to change your password on first login.
Password can be changed from the right-hand side of the header, select “My Account” and then “Profile”. From there, you will find the link to change your password. We recommend to change your password on first login.
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My password has been locked, what should I do?

The password is locked after 10 failed login attempts. If this happens, please contact our customer service at asiakaspalvelu.metro@wihuri.fi or call us at
0200 50 200.

The password is locked after 10 failed login attempts. If this happens, please contact our customer service at asiakaspalvelu.metro@wihuri.fi or call us at
0200 50 200.

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What should the password be like?

The minimum password length is six characters. The characters can be any characters you like, lowercase or uppercase letters, numbers, etc.

We recommend to use password as long as possible.

The minimum password length is six characters. The characters can be any characters you like, lowercase or uppercase letters, numbers, etc.

We recommend to use password as long as possible.

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Can I use the same username to order to several different customer numbers?

Yes. Select the correct location from the drop-down menu found in the top-right-hand side of the header.

And for example, order history and customer information is shown for selected customer number

Yes. Select the correct location from the drop-down menu found in the top-right-hand side of the header.

And for example, order history and customer information is shown for selected customer number

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My profile contains incorrect information, what should I do?

Please contact our customer service at asiakaspalvelu.metro@wihuri.fi or call us at 0200 50 200.

Please contact our customer service at asiakaspalvelu.metro@wihuri.fi or call us at 0200 50 200.

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My product selection is displayed incorrectly, what should I do?

Please contact our customer service at asiakaspalvelu.metro@wihuri.fi or call us at 0200 50 200.

Please contact our customer service at asiakaspalvelu.metro@wihuri.fi or call us at 0200 50 200.

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What is the fastest way to find the cheapest product using the product search?

The “Order results” function is located in the top-right-hand side of the product search results. You can use it to sort the search results in the desired order, e.g. according to the price of the product (from lowest to highest).
The “Order results” function is located in the top-right-hand side of the product search results. You can use it to sort the search results in the desired order, e.g. according to the price of the product (from lowest to highest).
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How do I compare products?

You can compare products by using the compare button found in the product details (the overlapping arrows on the product line and on the product cards). You can compare three products at a time. The comparison shows you the cheapest price and the product details.
You can compare products by using the compare button found in the product details (the overlapping arrows on the product line and on the product cards). You can compare three products at a time. The comparison shows you the cheapest price and the product details.
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How do I add collection or delivery details for my order for the Cash-and-Carry?

Cash-and-Carry customers can choose to add additional collection or delivery instructions for their order. Line-specific collection instructions (e.g. “23 pieces of bananas”) can be found in the shopping cart under each product line, under “Delivery notes”.

For the entire order, the collection instructions (e.g. “to be collected on trolleys”) and delivery instructions (e.g. “We are renovating our kitchen, delivery through the front door”) can be found in the shopping cart under the order's delivery details, under “All order details”.

Cash-and-Carry customers can choose to add additional collection or delivery instructions for their order. Line-specific collection instructions (e.g. “23 pieces of bananas”) can be found in the shopping cart under each product line, under “Delivery notes”.

For the entire order, the collection instructions (e.g. “to be collected on trolleys”) and delivery instructions (e.g. “We are renovating our kitchen, delivery through the front door”) can be found in the shopping cart under the order's delivery details, under “All order details”.

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I was disconnected in the middle of my order, what will happen to my shopping cart and my order?

Open shopping carts will be saved and stored unchanged in the e-shop for two weeks, even if you are disconnected.

If you want to store your shopping cart for a longer time than this, please save it as an order template by clicking the “Create template” button found in the bottom side of the shopping cart.

Open shopping carts will be saved and stored unchanged in the e-shop for two weeks, even if you are disconnected.

If you want to store your shopping cart for a longer time than this, please save it as an order template by clicking the “Create template” button found in the bottom side of the shopping cart.

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Where can I reprint my invoices, receipts and accompanying letters?

You can find your invoices, receipts and accompanying letters in the order history, under each order. You can find your order history from the right-hand
side of the header, under “My account”.

You can find your invoices, receipts and accompanying letters in the order history, under each order. You can find your order history from the right-hand
side of the header, under “My account”.

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How do I create my own order template and save it?

You can save the contents of your shopping cart as an order template by clicking the “Create template” button found in the bottom.

You can also add products to a new order template by clicking "Add to template"  found in the search results or product details.

Further instructions here

You can save the contents of your shopping cart as an order template by clicking the “Create template” button found in the bottom.

You can also add products to a new order template by clicking "Add to template"  found in the search results or product details.

Further instructions here

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How do I add products to an existing order template?

"Add to template"-button can be found from search result or from product page. Further instructions here

"Add to template"-button can be found from search result or from product page. Further instructions here

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What does a shared template mean?

If customer has more than one user account, order template can be shared to all users on which are linked to that customer.

Other users on different customer number can see order template and can order from there, but they cant do any changes to that template. Order template can be modified only by the person who created it.

If order template is not shared, visibility is only for him. Further instructions here

If customer has more than one user account, order template can be shared to all users on which are linked to that customer.

Other users on different customer number can see order template and can order from there, but they cant do any changes to that template. Order template can be modified only by the person who created it.

If order template is not shared, visibility is only for him. Further instructions here

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Why does my order template include products with different quantities?

You can add quantity for different products on order template, so ordering could be as easy as possible. Further instructions here

You can add quantity for different products on order template, so ordering could be as easy as possible. Further instructions here

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Where do I find my order history?

You can find your previous orders under the header section “My Account”, under “Order History”. There, you can find your orders for the last 6 months. Further instructions here

You can find your previous orders under the header section “My Account”, under “Order History”. There, you can find your orders for the last 6 months. Further instructions here

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Can I save my order history in a spreadsheet format for the purpose of an inventory?

After logging in, you can select the section “My most bought products” from the header. You can find the Excel button there, on the bottom-left-hand side.
After logging in, you can select the section “My most bought products” from the header. You can find the Excel button there, on the bottom-left-hand side.
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Why is the product quantity added to the shopping cart larger than the desired quantity?

You have added a product to a basket which is ordered for you only, or a shelf product which is sold in wholesale package (e.g. some sweets, ice cream and cigarettes).

You have added a product to a basket which is ordered for you only, or a shelf product which is sold in wholesale package (e.g. some sweets, ice cream and cigarettes).

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How do I order products displayed in yellow?

If the product's availability is displayed in yellow, it means that the product is not available for the selected delivery date. Change the delivery date to a next possible delivery date.

If the product's availability is displayed in yellow, it means that the product is not available for the selected delivery date. Change the delivery date to a next possible delivery date.

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Where do the product highlights on the front page come from?

Product highlights on the front page (special offers, seasonal products, and new products) are chosen by our product management professionals as products that are well suited for the current period of time.

Product highlights on the front page (special offers, seasonal products, and new products) are chosen by our product management professionals as products that are well suited for the current period of time.

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Where do the product information and images come from?

We receive product information from our suppliers. Suppliers are responsible for given information.

Product information is transferred to our e-shop from centralized product data bank Synkka, from the data bank of our supply and logistics partner Tuko Logistics Cooperative or from our SAP ERP.

E-shop’s product images are transferred from Metro’s own image bank. Suppliers are responsible for adding and maintenancing of their product images in the image bank. Metro’s marketing department is responsible for the images of e.g. Metro products.

We receive product information from our suppliers. Suppliers are responsible for given information.

Product information is transferred to our e-shop from centralized product data bank Synkka, from the data bank of our supply and logistics partner Tuko Logistics Cooperative or from our SAP ERP.

E-shop’s product images are transferred from Metro’s own image bank. Suppliers are responsible for adding and maintenancing of their product images in the image bank. Metro’s marketing department is responsible for the images of e.g. Metro products.

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What is the easiest way to search for an item with variable weight? Can I use T-code in product search?

For items with variable weight, we use codes starting with 20(...) or 23(...). Easiest way to search for these products is to use digits that remain always the same, i.e. digits 3 to 8 of the code (2054091300004). Searching with the underlined part of the code will find the correct product in webshop.

You can search products that are stored at Tuko Logistics by using T-code.

For items with variable weight, we use codes starting with 20(...) or 23(...). Easiest way to search for these products is to use digits that remain always the same, i.e. digits 3 to 8 of the code (2054091300004). Searching with the underlined part of the code will find the correct product in webshop.

You can search products that are stored at Tuko Logistics by using T-code.

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